Privacy Policy for Onbuddy.ai

ProteanAI Limited

Email: hello@onbuddy.ai

We are the Data Controller for all personal data processed under this Policy.

Personal Data: Any information relating to an identified or identifiable natural person.

Processing: Any operation performed on Personal Data (e.g., collection, storage, use, disclosure).

Data Subject: An identified or identifiable individual whose Personal Data is processed.

Special Category Data: Sensitive personal data (e.g., health, biometric) requiring heightened protection.

We collect Identity Data, such as your name, job title, and company, from sign-ups and CRM imports.

We collect Professional Data, such as your employer, job role, and department, from onboarding processes.

We collect Account Data, such as usernames and password hashes, during account registration.

We collect Usage Data, like your IP address, browser type, and pages visited, through analytics tools.

We collect Communications Data, such as support tickets and emails, through direct correspondence with our support team.

We collect Payment & Business Data, including billing and transaction details, via our billing partner and our payment processor.

Note: We do not collect Special Category Data unless explicitly requested and with your consent.

We process your data for account management and authentication, also relying on contractual necessity under Art. 6(1)(b).

We process your data for providing customer support and help, based on legitimate interests under Art. 6(1)(f).

We use your data for service improvements and analytics, relying on our legitimate interests under Art. 6(1)(f).

We send marketing communications only when you have opted in, based on your consent under Art. 6(1)(a).

We may process your data to ensure compliance with legal obligations, under Art. 6(1)(c).

Note: We do not collect Special Category Data unless explicitly requested and with your consent.

We use cookies, web beacons, and similar technologies to:

• Remember your preferences
• Analyze usage patterns (e.g., Google Analytics, Mixpanel)
• Facilitate secure log-in

You may manage or opt out of cookies via your browser settings at any time.

Service providers: Hosting, analytics, payment processors (all under GDPR-compliant Data Processing Agreements).

Professional advisors: Legal and audit experts when bound by confidentiality obligations.

Subprocessors: Engaged by our processors, each bound by confidentiality and data protection obligations.

We do not sell your personal data under any circumstances.

Your data may be transferred to or stored in countries outside the European Economic Area (EEA). In such cases, we implement appropriate safeguards, including:

• Standard Contractual Clauses (SCCs) approved by the European Commission
• Binding Corporate Rules (BCRs) for intra-group transfers

We implement the following technical and organizational measures to protect your Personal Data:

• Encryption in transit (TLS) and at rest
• Regular regulatory requirements (e.g., SOC 2 compliance, ISO 27001)
• Role-based access controls and multi-factor authentication
• Regular audit, logging, and monitoring of systems

After the applicable retention period, we securely delete or anonymize your data.

Access: Request a copy of your Personal Data (Art. 15).

Rectification: Correct inaccurate or incomplete data (Art. 16).

Erasure: Request deletion of your data where lawful (Art. 17).

Restriction: Limit processing in certain circumstances (Art. 18).

Portability: Receive your data in a structured, machine-readable format (Art. 20).

Objection: Oppose processing based on legitimate interests or marketing (Art. 21).

Withdraw consent: At any time for consent-based processing (Art. 7).

To exercise any of these rights, please contact us at hello@onbuddy.ai. We will respond within one month as required by the GDPR.

We may update this Policy for legal, technical, or operational reasons. When we do, we will:

• Post the revised Policy on our website
• Update the “Last updated” date above
• Provide notice where required by law or contract

Data Protection Officer

ProteanAI Limited

Email: hello@onbuddy.ai

Additional Resources:

Terms of Service